1. Processing Time
- All in-stock orders are shipped within 24 hours after payment is confirmed (excluding weekends & public holidays).
- Customized or pre-order items may require additional processing time (details on product page).
2. Shipping Fees
- West Malaysia (WM): Free shipping
- East Malaysia (EM): RM15 flat rate ( Free shipping with purchase of 2 items or more)
- International shipping: Fees vary by destination (calculated at checkout)
3. Shipping Methods & Timeframes
- We ship via reliable courier partners.
Estimated delivery:
-West Malaysia: 1–3 business days
-East Malaysia: 3–5 business days
- International: 5–10 business days (subject to customs clearance)
4. Tracking
-A tracking number will be provided once your order is shipped (within 24 hours).
5. Responsibility
-Jinli is not liable for delays caused by courier, customs, or incorrect shipping information provided by the customer.
6. Damaged or Lost Parcels
-Please report any damaged parcels within 24 hours of receiving with photos of packaging and item.
-For lost parcels, we will assist you in filing a courier claim.
